Frequently asked questions

A private, invite-only space for one group and one occasion — a wedding, a trip, a reunion, a season of games. Everything anyone adds lands in one feed, newest first, grouped by the day it was taken.

No. Share the link or print the QR code. Scanning it opens the Lens in a browser, and a guest can add photos and videos straight away with only a name. If they create an account later, the uploads they made as a guest come with them.

Nothing. There are no plans, no tiers, no upgrade screens and no adverts. Every account has the same access.

Only members of the Lens you put them in. Nothing is public, there is no feed of strangers, and we do not sell your content or use it to train anything. A Lens admin decides who can invite, upload and download, and can require uploads to be reviewed before anyone else sees them.

Open the item, tap ⋯, and choose Report this item. It goes to the Lens admins and to our safety team at once, and we review every report within 24 hours. You can also choose Block, which takes effect immediately, hides everything that person has contributed, and never tells them. Blocks are listed under You → Blocked people if you want to undo one.

Yes. A link can be given a passcode, set to expire, or switched off entirely. Revoking a link never removes people who already joined — remove them from the members list if you need to.

Yes. Download any single item at full quality from the viewer, or open a Lens and choose Settings → Export full archive for a ZIP of every original plus a manifest.

Deleted items go to the Lens trash and can be restored while the recovery window lasts. Open the Lens and choose Trash.

Videos are checked and prepared after they upload, which takes longer than a photo. They play from the original file at full quality. If a video has not appeared after a few minutes, tell us at support@fountainlens.com.

In the app: You → Delete account. If you cannot sign in, use this page. We keep your data for 30 days in case you change your mind, then purge it permanently. Export anything you want to keep first.

13, or the age of digital consent where you live, whichever is higher. Lenses involving students are managed by their school or organisation.